Privacy Policy

1. Introduction

H2O Amenity Group ("H2O," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website at h2o.ca, use our services, or interact with us through our forms and communications. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We collect personal information in the following ways:

Information You Provide Directly

• Contact information (name, email address, phone number) when you submit a contact form, request a quote, or register for a course
• Employment-related information (resume, certifications, availability) when you submit a job application
• Email address when you subscribe to our newsletter
• Course preferences and scheduling information when you register for lessons or training

Information Collected Automatically

• Browser type and version, operating system, and device type
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 7 below)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to inquiries and provide customer service
• To process job applications and manage recruitment
• To register participants for courses, lessons, and training programs
• To send newsletters and promotional communications (with your consent)
• To improve our website, services, and user experience
• To comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, including:

• Form processing services (Basin) for handling contact, registration, and application submissions
• Email service providers for newsletter distribution
• Web hosting and analytics providers

These service providers are contractually obligated to protect your information and may only use it for the purposes we specify. We may also disclose your information when required by law, regulation, or legal process.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions and course registrations are retained for up to two years. Job applications are retained for one year after the position is filled. Newsletter subscriptions remain active until you unsubscribe.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmitted between your browser and our servers. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files transferred to your device through your web browser that enable our systems to recognize your browser and remember certain information, such as your preferences for future visits. We use cookies to:

• Understand and save your preferences for future visits
• Compile aggregate data about site traffic and interactions to improve our services
• Enhance website functionality and user experience

You can choose to have your browser warn you each time a cookie is being sent, or you can turn off all cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

8. Do Not Track Signals

We honour Do Not Track (DNT) signals. When a DNT browser mechanism is in place, we do not plant cookies or use advertising tracking. We do not allow third-party behavioural tracking on our website.

9. Data Breach Notification

In accordance with PIPEDA and applicable provincial legislation, should a data breach occur that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as soon as feasible. We will also take reasonable steps to reduce the risk of harm resulting from the breach.

10. Canadian Anti-Spam Legislation (CASL)

We collect your email address in order to:

• Send information, respond to inquiries, and fulfil other requests
• Send periodic communications related to our services and offerings

In accordance with CASL, we agree to the following:

• Not use false or misleading subjects or email addresses
• Include our physical business address in all commercial communications
• Honour opt-out and unsubscribe requests promptly
• Allow users to unsubscribe using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email and we will promptly remove you from all correspondence.

11. Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the collection, use, or disclosure of your information
• Request deletion of your personal information, subject to legal obligations
• File a complaint with the Office of the Privacy Commissioner of Canada

12. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

H2O Amenity Group
Unit 17 - 5509 Canotek Road
Ottawa, ON, K1J 9J8
Email: info@h2o.ca
Phone: 613-789-4020