Frequently Asked Questions

We primarily serve the Capital Region, including Ottawa, Gatineau, and surrounding areas in Ontario and Quebec. For larger projects or STREAM partnerships, we also work with water parks and hotels across Southern Ontario.

We provide a full suite of amenity management services including lifeguard operations and rental, commercial pool and spa management, fitness equipment supply and procurement, security and concierge, cleaning and maintenance, advanced lifeguard technology, amenity property management, first aid response, and aquatic education programs.

Visit our Contact page and fill out the inquiry form with details about your property and the services you need. A member of our team will get back to you promptly to discuss your requirements and provide a tailored quote.

Yes. Through our STREAM program, we offer flexible lifeguard staffing solutions that can scale up or down based on your needs — whether it’s a single event, seasonal coverage, or ongoing operations.

All H2O lifeguards hold current National Lifeguard Service (NLS) certification, Standard First Aid, and CPR-C at minimum. Many also hold additional certifications such as Pool Operator, Aquatic Fitness Instructor, and advanced first aid qualifications. Every team member undergoes a background check and ongoing training.

Visit our Careers page to view current openings. You can apply directly through our online application form, which allows you to upload your resume and certifications. We review applications on a rolling basis and will be in touch if there’s a fit.

Yes! We offer a variety of aquatic and fitness courses including NLS certification, Standard First Aid and CPR, swim lessons for all ages and levels, and aquatic fitness instructor training. Visit our Lessons page to register or learn more.

H2OU is our not-for-profit online learning platform dedicated to addressing the global lifeguard shortage through accessible, high-quality aquatic education. It provides free courses covering water safety, lifeguard certification prep, pool operations, and more.

Absolutely. We specialize in managing the full range of indoor and outdoor amenities for condominiums, hotels, and commercial properties — including pools, spas, fitness centres, common areas, and outdoor recreational spaces.

All our staff are trained in emergency response procedures specific to their roles. Our lifeguards and security personnel maintain current first aid and CPR certifications, and we work with each property to develop comprehensive Emergency Action Plans (EAPs) tailored to the facility.

We combine over 15 years of industry experience with technology-driven solutions and a genuine commitment to safety and community. Our integrated approach means one partner handles everything from lifeguarding and pool maintenance to security, cleaning, and fitness — reducing complexity and improving quality for our clients.

You can reach us by phone at 613-789-4020, by email at info@h2o.ca, or through the contact form on our website. Our office is located at Unit 17 - 5509 Canotek Road, Ottawa, ON, K1J 9J8.